OFFICIAL ULTRA MUSIC FESTIVAL 2026 ADA GUIDE

Ultra Music Festival welcomes all people with disabilities and is committed to providing equal access to its programs, services, and activities in compliance with applicable Federal, state, and local laws. We are continuously striving to enhance our efforts to ensure access to the event amenities without limitations based on abilities.

This guide is intended to provide information regarding accessibility services available at the event. Guests with questions not addressed here are encouraged to contact us at [email protected]. We welcome feedback and will make reasonable efforts to accommodate accessibility needs.

WHEELCHAIR ACCESSIBILITY

Ultra Music Festival is held at Bayfront Park, which includes a combination of grass, mulch, and paved surfaces. ADA-accessible routes connect entrances, stages, accessible viewing areas, vendors, and other key activity areas. VIP areas are accessible.

Attendees generally navigate the festival grounds independently or with the assistance of a companion.

Wheelchairs, motorized scooters, walkers, canes, and crutches are permitted. Ultra Music Festival does not provide wheelchair or scooter rentals.

Limited charging access for powered mobility devices is available at the Accessibility Services Centers, subject to electrical infrastructure and safety limitations (110-volt, 20-amp circuit). Patrons should bring all cords, accessories, and compatible charges needed to charge their devices.

ACCESSIBLE PARKING

Ultra Music Festival does not provide parking. All parking in the surrounding area is privately operated or managed by City of Miami, and Ultra Music Festival has no control over availability, pricing, or accessible parking accommodation. There will be limited Accessible Parking spots for patrons with disabilities in proximity to the event, and are available on a first come, first served basis. Anyone parking in an Accessible Parking space is required to have a valid, state-issued disabled persons placard, permit, or license plate. The person to whom the credential is issued must be present in the vehicle, as a driver or passenger.

ACCESSIBLE PASSENGER LOADING ZONE

Ultra provides an Accessible Passenger Loading Zone for drop-off and pick-up located on the corner of Biscayne Blvd & Chopin Plaza (in front of the Intercontinental Hotel, just south of Bayfront Park), along with accessible routes and entrances to the venue. Drivers must present a valid handicap placard or plates to drop off guests in this zone.

ACCESSIBLE ENTRY

All entrances at Ultra Music Festival are accessible. In addition to the GA and VIP entrances, guests with disabilities can utilize the Accessibility / Ultra Passport Entrance. For ease of entry, we encourage guests with disabilities to utilize the Accessibility / Ultra Passport entrance located at Chopin Plaza on the South side of Bayfront Park, across from the Intercontinental Hotel. ADA wristbands are issued at this location. This wristband is free of charge and will grant you access to the accessibility services offered, including access to the Accessibility/Ultra Passport entrance. Patrons with disabilities and up to one companion may use this entrance to safely enter the venue.

ACCESSIBILITY SERVICE CENTERS

Ultra Music Festival has two Accessibility Service Centers where guests with disabilities can request accessible accommodations and services. Accessible Service Centers are located:

  • Outside the Accessibility / Ultra Passport Entrance
  • Inside the event, located next to the Ultra Main Stage Viewing Platform

At this location, you can:

  • Learn about accessibility services and receive answers to your questions
  • Receive an accessibility wristband
  • Effective Communication check-in

Please Note: Upon entering Ultra Music Festival, guests with disabilities are encouraged to visit the Accessibility Service Centers to receive an Accessible Wristband. This wristband is provided free of charge and helps staff coordinate accessibility services during the event. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is not an “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Ultra Music Festival.

Wristband Policies:

  • Accessibility wristbands are valid for the duration of the festival.
  • Please DO NOT remove your wristband for the duration of the festival for ease of access to services.
  • One (1) accessibility companion wristband may be issued per guest with a disability.

If a guest with a disability needs to change their designated companion, they may request a replacement accessibility companion wristband at the Accessibility Service Centers.

ACCESSIBLE VIEWING AREAS

Accessible viewing areas are available at designated stages for guests with disabilities and one companion. For more information on how to gain access to these areas, please visit us at the Accessibility Service Centers.

Accessible Viewing Area Policies:

  • Companions may be asked to stand in the back of the viewing area if capacity is reached.
  • Viewing Areas are non-smoking.
  • Attendees are not allowed to save spots.
  • Do not block the view of the guests behind you.
  • All seating is first come, first served.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

  • In order to ensure a safe environment, all animals must have a credential at Ultra Music Festival. It is recommended that guests with service animals acquire these credentials at the Accessible Services Booth outside the Accessibility/Ultra Passport Entrance. If a guest with a service animal enters through the GA or VIP entrance they can acquire a service animal credential by requesting the presence of an Accessibility Manager at the security check.
  • Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
    • If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All service animals should have legally required vaccinations. The Accessibility Coordinator or Manager may ask for proof of vaccination during the verification process.
  • All service animals must receive a service animal credential at an Accessibility Service Centers in order to enter the venue.

We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

EFFECTIVE COMMUNICATION REQUESTS

We accept requests for any of the following services:

  • ASL Interpretation
  • Other forms of Effective Communication (such as: large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)

To ensure adequate time for planning, we ask that these services be requested no later than 30 days before the event. Although we will make reasonable efforts to accommodate effective communication requests submitted after the deadline, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is February 27, 2026. To submit a request, please fill out the  Effective Communication Request Form. Once you are onsite, please check-in at the Accessibility Services Centers to be connected with our interpreting team.

ADDITIONAL SERVICES

  • First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
  • Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [email protected] for further assistance.
  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Medication review is conducted solely for safety purposes and will not be used to deny access to medically necessary prescriptions.
  • Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at [email protected].

COMMENTS, QUESTIONS & SUGGESTIONS

Ultra Music Festival will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Ultra Music Festival 2026!

Sustainability

Recycling bins will be available at each accessible viewing area. Drinking straws will be available upon request at the Accessibility Service Centers. We are continually trying to make our Sustainability program, Mission: Home, more accessible and encourage you to contact [email protected] with recommendations or requests.