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OFFICIAL ULTRA MUSIC FESTIVAL 2024 ADA GUIDE

Ultra Music Festival welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities.

Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at [email protected]. We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs.

WHEELCHAIR ACCESSIBILITY

The venue is navigable for patrons with mobility disabilities. The event is held in Bayfront Park with much of the terrain consisting of grass and mulch; there are also paved pathways throughout much of the event site. VIP areas are accessible. There are accessible routes connected throughout the venue, including entrances, stages, accessible viewing areas, vendors, and other activity areas. Attendees must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between entrances and stages.

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.

We will not be providing wheelchair or scooter rentals.

ACCESSIBLE PARKING

There will be limited Accessible Parking spots for patrons with disabilities in proximity to the event, and are available on a first-come, first-served basis. These parking lots are privately operated and not affiliated with Ultra Music Festival. Anyone parking in an Accessible Parking space is required to have a valid, state-issued disabled persons placard, permit, or license plate. The person to whom the credential is issued must be present in the vehicle, as a driver or passenger.

ACCESSIBLE PASSENGER LOADING ZONE

Patrons with disabilities can be dropped off at the Accessible Passenger Loading Zone located on the corner of Biscayne Blvd & Chopin Plaza (in front of the Intercontinental Hotel, just south of Bayfront Park). Drivers must present a valid handicap placard or plates to drop off guests in this zone.

ACCESSIBLE ENTRY

There will be an accessible entrance, located on Chopin Plaza on the South side of Bayfront Park, across from the Intercontinental Hotel. Patrons with disabilities and up to one companion may use this entrance to safely enter the venue. Please visit the Accessibility Services Check-In prior to entering the event to request the accessible accommodations and services you need and receive an ADA wristband. This wristband is free of charge and will grant you access to the accessibility services offered.

ACCESSIBILITY SERVICES HUB

Please Note: You must stop here to get your Accessible Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is not an “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Ultra Music Festival.

The Accessibility Services Hub is conveniently located centrally inside the event. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

  • Learn about accessibility services and receive answers to your questions.
  • Receive an accessibility wristband.
  • Effective Communication check-in.

Wristband Policies:

  • Accessibility wristbands are valid for the duration of the festival.
  • DO NOT remove your wristband for the duration of the festival.
  • One (1) accessibility companion wristband will be issued per guest with a disability.

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the previously used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.

ACCESSIBLE VIEWING AREAS

There will be accessible viewing areas made available to guests with disabilities at designated stages. For more information on how to gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

  • Companions may be asked to stand in the back of the viewing area if capacity is reached.
  • Viewing Areas are non-smoking.
  • Attendees are not allowed to save spots.
  • If an attendee is not present for longer than 30 minutes, their area will be given to another guest with a disability.
  • Do not block the view of the guests behind you.
  • All seating is first come, first served.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

  • All service animals must be verified by the Accessibility Coordinator or Manager before entering the event venue.
  • Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
  • Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
    • If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All service animals should have legally required vaccinations. The Accessibility Coordinator or Manager may ask for proof of vaccination during the verification process.
  • All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue. We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

EFFECTIVE COMMUNICATION REQUESTS

We accept requests for any of the following services:

  • ASL Interpretation
  • Other forms of Effective Communication (such as: large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)

Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is [02/21/2024]. To submit a request, please fill out the Effective Communication Request Form. Once you are onsite, please check in at the Accessibility Services Hub to be connected with our interpreting team.

ADDITIONAL SERVICES

  • First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
  • Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [email protected] for further assistance.
  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
  • Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at [email protected].

COMMENTS, QUESTIONS & SUGGESTIONS

Ultra Music Festival will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Ultra Music Festival 2024!